Support and customer success teams

    Give every customer a useful next step.

    Answer website questions, offer human assistance and review the outcome.

    OwnershipHandoffAvailabilityFollow-up
    Common workflow challenges

    Three frictions that keep showing up.

    • Repeated product questions
    • Visual issues that are difficult to explain in text
    • Unclear ownership after a handoff
    A starting point for your team

    Three moves, one workspace.

    InstaSupport

    Answer website questions from approved content and offer human chat, video or screen share. Co-browsing is not currently available. Chat, video and screen sharing are supported.

    InstaCall

    Arrange appointments with event types, routing forms and team booking. External calendar conflict checking and write-back are future scope.

    InstaStudio

    Review supported recordings, transcripts and summaries before sharing or acting on them.

    LET'S CONNECT

    Show your cx & support leader team the upgrade.

    Book a 25-minute walkthrough — we'll map your current stack module-by-module.