Parties and acceptance
Instaconnect is provided by GENMARK TECHNOLOGIES INC, based in Canton, Michigan, United States, with registered mailing address 45697 SOUTHWICK DR, CANTON, MI 48188, United States. "Customer" means the person or organization entering the service agreement; "you" also includes its authorized users. Questions and notices may be sent to instasocial@instaconnect.io.
These terms apply when you accept them or enter an order or service agreement that incorporates them. You must be at least 18 and have authority to act for the organization you represent. A negotiated written agreement prevails over conflicting website terms. Merely requesting information does not create a paid subscription.
Service scope and orders
Instaconnect offers selected website communication, AI assistance, scheduling, event and recording features. Your order, checkout and current plan description identify the products, allowances, fees and term you purchase. A marketing example, integration logo, demonstration or roadmap item does not expand the order or guarantee a particular outcome.
Check required channels, calendar behavior, integration direction, event capacity and processing requirements before relying on a workflow. Free, trial, preview and beta features may have additional limits and may change. Service-level guarantees apply only when expressly agreed in writing.
Accounts and administrators
Provide accurate account information, protect credentials, use access controls appropriately and promptly report suspected compromise. You are responsible for authorized users and activity under your organization’s control. Do not share an individual account to evade plan limits.
An organization’s administrators may manage membership, permissions and content within its account. Ensure that administrators have authority to act for the organization and that departing staff lose access promptly. Contact us if you cannot securely access or administer your account.
Customer content and permissions
You retain rights in the content you submit. You grant GENMARK TECHNOLOGIES INC and its service providers the limited rights needed to host, transmit, display, process and otherwise handle that content to provide the agreed service, follow your instructions and comply with law. This is not a transfer of ownership or a general advertising license.
You are responsible for having the rights, notices and lawful basis needed for submitted content and for the people whose information it contains. Do not upload information that the service or your agreement excludes. You control whether content is made public or shared with other participants.
AI and recording features
AI answers, transcripts and summaries may contain errors or omit context. Review them before acting on them, publishing them or making commitments to another person. AI output is not professional medical, legal or financial advice and must not be the sole basis for a consequential decision about someone.
You are responsible for required notices and permissions for recording, transcription, screen sharing and AI processing. Provide an appropriate alternative when required by law or the agreed workflow. Do not use these features for covert surveillance or to bypass a participant’s choices.
Acceptable use and restrictions
Follow our Acceptable Use Policy and applicable law. Do not send unlawful spam, malware or deceptive content; impersonate another person; infringe rights; attempt unauthorized access; disrupt services; evade usage limits; or use the service for fraud or exploitation.
The service is not offered as an emergency system, clinical or patient-record system, payment-card vault, regulated decision engine or replacement for controls not included in your agreement. A feature’s technical availability does not establish suitability for a regulated use case.
Fees, taxes, renewals and cancellation
Fees, billing frequency, usage charges, taxes and renewal conditions must be stated in the order or checkout you accept. You authorize only the charges disclosed in that agreement. Usage above included allowances may incur the disclosed additional charges. Contact us promptly if you believe a charge is incorrect.
Automatic renewal applies only where it is disclosed and agreed. Cancel through the available billing controls or contact instasocial@instaconnect.io before the renewal date. Unless the order or mandatory law says otherwise, cancellation takes effect at the end of the paid term and does not erase accrued usage charges.
Refunds and credits follow the accepted order and applicable law. These terms do not remove mandatory cancellation or refund rights. Price changes apply prospectively with any notice required by the order or law; we do not retroactively change an agreed charge.
Third-party services and integrations
If you connect another service, you authorize the supported exchange of information within the permissions you grant. You remain responsible for that third-party account and its terms. A connector may support only particular objects or directions of data flow.
Third-party availability and changes are outside GENMARK TECHNOLOGIES INC’s complete control. We may modify or withdraw a connector when necessary, subject to any applicable agreement. Keep a suitable alternative for a workflow whose interruption would materially affect your business.
Privacy and processing terms
Our Privacy Policy describes processing for which we decide the purposes. A customer remains responsible for its own notices and instructions concerning customer-controlled information.
The published Data Processing Addendum is available for incorporation into a written customer agreement. Its deployment schedule, approved subprocessors and any required transfer terms must be agreed before processing that requires them. Publication alone does not certify a deployment or execute a customer-specific processing agreement.
Intellectual property and feedback
GENMARK TECHNOLOGIES INC and its licensors retain rights in the service, website, software, branding and materials other than customer content. Subject to the agreement, you receive a limited right to use the service for the permitted business purpose during the applicable term.
You may provide feedback voluntarily. We may use general feedback to improve the service without an obligation to implement it or pay for it. Do not include another person’s confidential information in feedback. These terms do not grant rights to use customer names or logos as endorsements.
Suspension, termination and content access
We may restrict access proportionately where reasonably necessary to address a security risk, unlawful use, material breach or nonpayment. Where practical and lawful, we will explain the reason and provide an opportunity to resolve it. Immediate action may be necessary to protect users or comply with law.
Either party may terminate for a material breach that is not cured within 30 days after written notice, or sooner where the breach cannot reasonably be cured or applicable law requires. An order may contain additional termination rights.
Before termination, request any export you need. Return or deletion of customer personal information is governed by an applicable DPA and law. Other content handling follows the order and reasonable technical limits. Terms that by their nature should survive, including accrued payments, confidentiality, ownership and liability provisions, continue after termination.
Warranties and service limitations
We will provide purchased services with reasonable care and skill. Except for express commitments in the agreement and rights that cannot lawfully be excluded, services and beta features are provided on an "as available" basis. We do not warrant uninterrupted operation, error-free AI output, a specific ranking, conversion rate, saving or business result.
Each party is responsible for complying with laws that apply to its own activities. The customer is responsible for assessing whether the agreed service meets its particular requirements.
Liability
To the extent permitted by law, neither party is liable under these terms for indirect or consequential loss, lost profits or lost business opportunities arising from use of the service. Each party’s aggregate liability arising from the service is limited to the greater of US$100 or the fees paid or payable for the affected service during the 12 months preceding the event giving rise to the claim, unless a written agreement states otherwise.
These exclusions and limits do not apply to fraud, willful misconduct, liabilities that applicable law does not permit to be limited, or a person’s non-waivable privacy or consumer rights. They do not excuse payment of fees properly due. A specific DPA or mandatory transfer clause prevails to the extent it requires a different result.
Governing law and disputes
Michigan law governs these terms, excluding conflict-of-laws rules, except where mandatory local law provides otherwise. Subject to non-waivable jurisdiction rights, disputes may be brought in the competent state or federal courts in Michigan. These terms do not impose mandatory arbitration or waive a legally protected right to bring a complaint to a regulator.
Before starting an ordinary contractual claim, please contact instasocial@instaconnect.io so the parties can try to resolve it. This does not prevent urgent protective relief or a legally required filing.
Changes, notices and general provisions
We may revise these terms prospectively. Material changes to an existing service agreement require the notice or acceptance specified in that agreement or by law; simply editing this page does not retroactively rewrite a signed order. Keep your account contact details current so relevant notices can reach you.
If a provision is unenforceable, the remainder continues to apply to the extent lawful. Failure to enforce a provision is not a permanent waiver. Neither party may use assignment to reduce the other party’s contractual or privacy protections. The order, these incorporated terms and any agreed addenda form the relevant service agreement.
Company and legal contact: GENMARK TECHNOLOGIES INC; registered mailing address 45697 SOUTHWICK DR, CANTON, MI 48188, United States; instasocial@instaconnect.io; genmarktechnologies.com.