Instaconnect for Retail and e-commerce with considered purchases
Help customers understand a product through website conversation or an optional consultation.
A practical starting point.
E-commerce director, owner or Head of CX
Customer teams
- Furniture and home-design retailers
- Specialist equipment merchants
- Jewelry and premium-accessory brands
- Styling and other consultation-led retailers
The workflow to explore
Product question → live assistance → optional consultation → commerce-system action
What to measure in a pilot
Correct advice, repeat contact and carefully attributed consultation conversion
Where the workflow slows down.
- Product-selection questions need explanation or visual assistance before purchase.
- Customers need a clear owner and next step.
- Add product advice and consultations alongside your commerce platform. Orders, refunds, subscriptions and payments stay in your store systems.
A more connected way to work.
InstaSupport
Answer website questions from approved content and offer human chat, video or screen share. Co-browsing is not currently available. Chat, video and screen sharing are supported.
InstaCall
Arrange appointments with event types, routing forms and team booking. External calendar conflict checking and write-back are future scope.
Add product advice and consultations alongside your commerce platform. Orders, refunds, subscriptions and payments stay in your store systems.
Common tools customers run alongside Instaconnect. Native integrations vary — see the Integrations page for what's supported today and what is future scope.
Explore Retail and e-commerce with considered purchases workflows.
Book a live walkthrough tailored to your team.