Use case
Instaconnect for Customer support
Answer website questions and bring in a person when the issue needs more attention.
The friction
Where the workflow slows down.
- Customers repeat information while looking for help.
- The next action needs an accountable owner.
- The team needs a practical workflow it can maintain.
The fix
A more connected way to work.
InstaSupport
Answer website questions from approved content and offer human chat, video or screen share. Co-browsing is not currently available. Chat, video and screen sharing are supported.
InstaStudio
Review supported recordings, transcripts and summaries before sharing or acting on them.
Read this first
Website chat and browser assistance are supported; a broad email, SMS and social inbox is not.
Plays well with
Common tools customers run alongside Instaconnect. Native integrations vary — see the Integrations page for what's supported today and what is future scope.
Customer recordsCalendarSpecialist service tools
Check supported integration scope LET'S CONNECT
Explore Customer support workflows.
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