InstaSupport
Answer and offer human help
Answer website questions from approved content and offer human chat, video or screen share. Co-browsing is not currently available. Chat, video and screen sharing are supported.
Explore InstaSupportRetail and e-commerce with considered purchases · CX & Support Lead
Give the customer a useful answer and a clear next step.
Built for cx, support and customer success leaders in retail and e-commerce with considered purchases: Help customers understand a product through website conversation or an optional consultation.
Questions for cx & support leads in retail and e-commerce with considered purchases
Start with the work your team needs to own.
- Product-selection questions need explanation or visual assistance before purchase.
- Help customers understand a product through website conversation or an optional consultation.
- Add product advice and consultations alongside your commerce platform. Orders, refunds, subscriptions and payments stay in your store systems.
A workflow to evaluate
Bring the relevant products into the conversation.
InstaCall
Arrange the next conversation
Arrange appointments with event types, routing forms and team booking. External calendar conflict checking and write-back are future scope.
Explore InstaCallvs your current stack
Instaconnect vs Intercom
Compare customer conversations and service operations using your own workflow.
Evaluation area
Instaconnect
Intercom
Product focus
InstaconnectWebsite chat, browser assistance, appointments and events in a shared workspace
IntercomAn AI customer-service platform with helpdesk and Fin options.
What to demonstrate
InstaconnectContent-grounded answers, human handoff and optional video assistance
IntercomYour required channels, knowledge, permissions and escalation
Integration boundary
InstaconnectSpecific connectors and rollout limits; no universal CRM write-back or cross-module customer timeline
IntercomCheck the documented connector, object, direction and plan for each requirement
Review access and data requirements.
Demonstrate the required roles, tenant and space boundaries, and integration behavior before introducing customer data. Check the current evidence in the Trust Center for current posture.
LET'S CONNECT
Show your cx & support lead team the upgrade.
A 25-minute walkthrough scoped to retail and e-commerce with considered purchases cx & support lead workflows.