Give answers a reliable source
Use approved help content and product documentation. Assign an owner to important policies and check updates before relying on an answer.
AI SUPPORTA useful first answer.
A useful first answer.
A person when it matters.
Help visitors find an answer in your content, then bring your team into the conversation when the next step needs human attention.
Make human help part of the experience
Let visitors move from an AI answer to a person. For issues that benefit from being shown, offer video or screen share with a written alternative. Co-browsing is not currently available. Chat, video and screen sharing are supported.
Review what the customer received
Test ambiguous questions, missing knowledge and unavailable staff. Measure correct answers and repeat contact, alongside the time your team spends reviewing and maintaining content.
BEFORE YOUR PILOT
Know what you’re evaluating.
For support leaders, founders and operators who want clearer website answers and dependable human ownership.
Read the evaluation guideWhat does the Instaconnect AI bot do?
It answers website questions using your content and supports a route to human assistance. Evaluate the knowledge sources, handoff, agreed capacity and current product limits for your workflow.
Can it change orders or issue refunds?
Autonomous refunds, order changes and account actions are not established Instaconnect capabilities. Keep those actions in the appropriate authenticated business system.
Which channels are supported?
The website widget and supported Instaconnect entry points are the relevant surfaces. A unified email, SMS, social or WhatsApp inbox is not currently provided.
How is it priced?
Your written proposal sets out the selected workflow, the AI usage included and the fees before you commit. There is no blanket promise of unlimited use across every product.
What results should we expect?
Start with a bounded pilot using your own questions and acceptance criteria. We do not promise a fixed deflection percentage, accuracy score or launch time.
LET'S CONNECT
Bring the questions your customers ask.
Walk through an answer, a difficult question and the human handoff with your team.