InstaSupport — Tickets
Visitors can create a public ticket and return to look it up using one-time-passcode validation. Automatic chat-to-ticket conversion is future scope.
Tickets in InstaSupport
- One-time-passcode-validated public ticket creation and lookup; this validation does not guarantee bot prevention.
- Automatic conversion from a chat into a ticket and unverified threaded history are not part of the current offer.
- Tickets share the workspace and roles the rest of the modules use.
- Future scope: an SLA timer engine for missed-response rules.
For the full workflow, setup inputs, current limits and questions to ask before rollout:
Read the InstaSupport guideWhat InstaSupport does.
Live chat & agent queue
Pending, active and resolved conversation states with typing indicators and an agent queue.
AI bot on your content
Crawl your site, ingest docs, PDFs and Word files. The bot answers from your content, then escalates on keyword or sentiment with a written summary.
Video, audio and screen share
One click from chat, nothing for the visitor to install. Co-browsing is not currently available. Chat, video and screen sharing are supported.
Book from the widget
Visitors can choose an Instaconnect booking slot in the page or use a configured voice-booking entry point. External calendar write-back is not promised.
QR Connect
A QR code can open a configured public entry point for general chat, booking or video workflows. Waiting-room assignment and navigation are future scope.
Tickets, visitors & feedback
One-time-passcode-validated public ticket creation and lookup, visitor notes and configurable feedback collection. Automatic chat-to-ticket conversion is future scope.
One-script embed & theming
Copy one script tag. Colours, position, logo and entry points (chat, book, call) are yours.
Pairs naturally with the rest of the platform.
Review an InstaSupport workflow with your team.
Bring your current content, escalation rules and staffing model. We’ll separate supported steps from future scope and follow with a written proposal.