Who this policy applies to
This policy applies to Instaconnect customers, authorized users and other people using service features. Instaconnect is provided by GENMARK TECHNOLOGIES INC, Canton, Michigan, United States, with registered mailing address 45697 SOUTHWICK DR, CANTON, MI 48188, United States. It supplements the applicable service agreement and does not reduce rights required by law.
Lawful, respectful communication
Do not use the service for fraud, phishing, impersonation, unlawful spam, deceptive solicitations, harassment, threats, exploitation or content that unlawfully infringes another person’s privacy or intellectual-property rights. Do not distribute child sexual abuse material, facilitate trafficking or use the service to exploit minors.
You are responsible for lawful permissions and applicable marketing, messaging, accessibility and recording requirements. A purchased contact list, a public email address or a participant joining a meeting does not automatically grant every form of consent.
Systems and account security
Do not distribute malware, steal credentials, attempt unauthorized access, probe another customer’s data, defeat access controls, evade usage limits, overload infrastructure or interfere with others’ use. Security testing requires prior written authorization covering its scope and timing.
Protect accounts and integrations. Report suspected vulnerabilities privately to instasocial@instaconnect.io with enough detail for investigation, without collecting other people’s data or including active secrets. This reporting channel does not authorize intrusive testing.
Privacy, AI and media
Do not secretly record, transcribe or monitor people. Provide necessary notices and obtain required permissions before using recording, screen sharing or AI features. Do not submit another person’s confidential information without authority.
Review AI output before relying on it or sharing it. Do not use AI features for unlawful discrimination, deceptive impersonation, or solely automated consequential decisions about people. Do not claim an AI response is a verified professional opinion or an independent human statement when it is not.
Unsupported and sensitive uses
Do not use the service for emergency response, clinical care, patient intake, protected health information, payment-card credential collection, or other regulated or sensitive processing unless an expressly agreed and supported arrangement permits it. The published service terms and DPA do not offer a HIPAA BAA.
Accounts are for adults and authorized business use. Do not use the service as a child-directed product or to collect children’s information without a separately agreed, lawful and supported arrangement.
Reports and enforcement
Report suspected abuse to instasocial@instaconnect.io. Identify the relevant page, account or event and describe the concern. Share only the information necessary to investigate; do not send passwords or unnecessary sensitive records.
We may investigate reports and take proportionate action, including requiring a correction, restricting a feature or suspending access under the service agreement. Where practical and lawful, we provide an explanation and an opportunity to respond. You can request review of an action through the same contact. Urgent safety, security or legal circumstances may require immediate action.